FAQs


How soon will my order ship?

Most orders ship within 72 hours.  However, some orders may take longer.  Syrups are usually freshly made to order on one or two select days a week.  These can take a bit longer than in stock items such as salves and tinctures.  In some rare instances, it may take up to two weeks to receive your order.  This does not happen often, and when it does, it is usually because we are waiting on ingredients from our suppliers.  

 

What are your shipping fees?

Shipping fees are a pesky necessity of online businesses.  We charge either exact shipping fees or fees that are under the actual cost of shipping.  Items are shipped on a per weight fee.  Some items, such as salves and smaller electuaries can ship first class, which helps to keep shipping costs low.  Items such as syrups or anything a pound and up must ship USPS Priority.  We do not make profit off of shipping.  All orders $75 and over ship USPS Priority mail for free.

 

If I am local, can I pick up my order in person and not be charged shipping?

Yes!  If you are local and would like to place your order online and pick up in Ellsworth, we will reimburse you for the shipping fees.  Orders will be able to be picked up at our Ellsworth, Maine location during business hours.  Please contact us to arrange a pick up time.

 

Do you accept returns?

Because of the nature of our items, being consumables and personal care items, we do not accept returns.  We will replace any items that are damaged during shipping.  If anything in your order is damaged, simply contact us within 24 hours of receiving your order along with a photo of the damage, so that we can get reimbursed through the postal service, and we will promptly replace the damaged item.

 

Are all of your ingredients organic?

We use organic and/or  locally sourced ingredients whenever possible, which is most of the time.  There will be times when we cannot source organic or local, in which case, we use high quality, often wildcrafted or foraged ingredients.  

 

Do you offer wholesale prices?

We do occasionally offer wholesale prices on bulk ordering of our products. If you are interested in wholesaling our products at your retail location, please contact us via email at sagemoonapothecarymaine@gmail.com.  We do not wholesale to online retail shops.